Privacy policy
Overview
We may amend this policy from time to time by updating this page, therefore you should check this page occasionally to ensure you are happy with any changes. The date of the last update can be found at the end of these terms.
What information we collect
If you choose to create an account with us, or place an order, we will collect your name, address (billing & shipping), telephone number, email address and payment details. When you place an order you can pay using a PayPal account or by adding your card details via Paypal. We do not keep credit/debit card details. You may also checkout as Guest if you do not wish to create an account with us. If necessary, we may use your details to contact you about your order or to reply to any queries.
We also invite you to sign up to our newsletter. If you opt to sign up, you will receive an email prompting you to confirm your subscription. We then store your name and email address in our marketing list and use it periodically to send newsletters about new products, special offers or other information which we think may be of interest to you. We also record the date and time that you open one of our newsletters, and whether you click on any of the links in it.
You may unsubscribe from our newsletter at any time, either by clicking the unsubscribe link at the bottom of our newsletter, or by requesting we do this for you by emailing hello@allavare.co.uk. Please note, unsubscribing does not delete your personal data from the database, it just removes you from the newsletter mailing list. Please email us if you wish your personal data to be deleted from our marketing database.
If you contact us using the contact form on our website you are required to provide your name and email address.
How we use your information
If you buy products from us, we use your name, email, phone number, shipping address and billing address to process your payment. If you do not wish to create an account you can checkout as Guest. However we do still need to use the information you provide at checkout to process your payment and manage your order.
To manage and dispatch your order, we use your name, email, phone number, billing address and shipping address in our order management and shipping platform. Should we need to contact you about your order, we would do using your email address.
If you sign up to our newsletter, we will use your name and email address to contact you periodically with news about ALLAVARE products and send discount codes and details of offers. Your privacy is of the utmost importance to us. We will never share your personal information with third parties for any purposes other than those described here.
If you have contacted us using the form on the Contact page, we will only use your email address to communicate with you about your query. We will not transfer your details to our marketing list or use them to contact you separate to the query you have raised.
How we protect your information
Ordering from us online is fully secure. Your secure payment is provided by PayPal, who comply with the highest privacy and encryption standards available.
When you place an order with us, we will ask for the following information: your name, email, phone number, shipping address and billing address. Your payment is processed via Paypal and we, therefore, do not have your card details. If you choose to create an account with ALLAVARE we do not use or store personally identifiable information for any other purposes than the holding of your account information and the processing of your payments.
We are confident that shopping online with ALLVARE is as safe as possible, however if you would prefer to pay by an alternative method please write to us at ALLAVARE, The Old Dairy, Ffoslas Farm, SA19 7DU and we can arrange to take payment by cheque. Please be aware, however, that goods won’t be dispatched until payment has been cleared which can take up to 10 days for cheques.
Your choices
We respect your privacy and can provide you with reasonable access to the personal data that you may have shared with us through the use of this website. If you wish to access or amend your personal data, or request that we delete any information, you may contact us at hello@allavare.co.uk
You may view or update your account information at any time. Here, you may add, edit and delete addresses and payment methods, as well as view a list of orders that you have placed. Please note that while any changes you make will be reflected in our active user database with immediate effect, we retain data in the form of backups for a period of 30 days. If you wish to avoid creating an account, you may checkout as Guest. If you wish your account with us to be deleted, please send this request to hello@allavare.co.uk